[{"data":1,"prerenderedAt":702},["ShallowReactive",2],{"/en-us/blog/gitlab-dot-com-outage-on-2015-09-01/":3,"navigation-en-us":32,"banner-en-us":448,"footer-en-us":463,"Jacob Vosmaer":674,"next-steps-en-us":687},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"seo":8,"content":16,"config":22,"_id":25,"_type":26,"title":27,"_source":28,"_file":29,"_stem":30,"_extension":31},"/en-us/blog/gitlab-dot-com-outage-on-2015-09-01","blog",false,"",{"title":9,"description":10,"ogTitle":9,"ogDescription":10,"noIndex":6,"ogImage":11,"ogUrl":12,"ogSiteName":13,"ogType":14,"canonicalUrls":12,"schema":15},"GitLab.com outage on 2015-09-01","This morning GitLab.com was offline for one hour while we were investigating what seemed to be a filesystem corruption issue.","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749663397/Blog/Hero%20Images/logoforblogpost.jpg","https://about.gitlab.com/blog/gitlab-dot-com-outage-on-2015-09-01","https://about.gitlab.com","article","\n                        {\n        \"@context\": \"https://schema.org\",\n        \"@type\": \"Article\",\n        \"headline\": \"GitLab.com outage on 2015-09-01\",\n        \"author\": [{\"@type\":\"Person\",\"name\":\"Jacob Vosmaer\"}],\n        \"datePublished\": \"2015-09-01\",\n      }",{"title":9,"description":10,"authors":17,"heroImage":11,"date":19,"body":20,"category":21},[18],"Jacob Vosmaer","2015-09-01","\n\nThis morning GitLab.com was offline for one hour while we were\ninvestigating what seemed to be a filesystem corruption issue.  With\nthis blog post we want to tell you more about what was going on and\nwhat we discovered.\n\n\u003C!-- more -->\n\nThis morning around 7:00 UTC the NFS server that holds the Git\nrepositories hosted on GitLab.com became very slow. This made\nGitLab.com also very slow. While investigating this issue on the\nNFS server, we saw the following error messages in the output of\n`dmesg`:\n\n```\n[870355.932072] EXT4-fs (dm-0): error count since last fsck: 2\n[870355.932076] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[870355.932079] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[956863.452065] EXT4-fs (dm-0): error count since last fsck: 2\n[956863.452070] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[956863.452072] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[1043370.972077] EXT4-fs (dm-0): error count since last fsck: 2\n[1043370.972081] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[1043370.972084] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[1129878.492074] EXT4-fs (dm-0): error count since last fsck: 2\n[1129878.492108] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[1129878.492111] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[1216386.012085] EXT4-fs (dm-0): error count since last fsck: 2\n[1216386.012135] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[1216386.012139] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[1302893.532065] EXT4-fs (dm-0): error count since last fsck: 2\n```\n\nThis made us worry that something was really wrong with the filesystem\nthat holds all GitLab.com data, and we decided that we should take\nthe filesystem (and hence GitLab.com) offline to run `fsck` on it.\nThis was at [7:54\nUTC](https://twitter.com/gitlabstatus/status/638621030060290048).\nWith fsck under way we started thinking about other, faster ways\nto bring GitLab.com back online. We considered restoring a backup,\nbut that would have set back the clock 6-7 hours (we make backups\nonce a day) and because the backups use block device snapshots,\nthere was a good chance that whatever file system corruption we\nwere seeing would be present in the backup too.\n\nAt some point we went back to the dmesg output to try and better\nunderstand the errors. What was it really saying? What were those\ntime stamps at the start of each line? It turns out dmesg can show\nhuman-readable timestamps if you pass the `-T` option. Now things\nsuddenly looked very different:\n\n```\n[Wed Aug 26 14:52:55 2015] EXT4-fs (dm-0): error count since last fsck: 2\n[Wed Aug 26 14:52:55 2015] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[Wed Aug 26 14:52:55 2015] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[Thu Aug 27 14:54:43 2015] EXT4-fs (dm-0): error count since last fsck: 2\n[Thu Aug 27 14:54:43 2015] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[Thu Aug 27 14:54:43 2015] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[Fri Aug 28 14:56:31 2015] EXT4-fs (dm-0): error count since last fsck: 2\n[Fri Aug 28 14:56:31 2015] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[Fri Aug 28 14:56:31 2015] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[Sat Aug 29 14:58:18 2015] EXT4-fs (dm-0): error count since last fsck: 2\n[Sat Aug 29 14:58:18 2015] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[Sat Aug 29 14:58:18 2015] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[Sun Aug 30 15:00:06 2015] EXT4-fs (dm-0): error count since last fsck: 2\n[Sun Aug 30 15:00:06 2015] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[Sun Aug 30 15:00:06 2015] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[Mon Aug 31 15:01:53 2015] EXT4-fs (dm-0): error count since last fsck: 2\n[Mon Aug 31 15:01:53 2015] EXT4-fs (dm-0): initial error at time 1439995223: ext4_mb_generate_buddy:756\n[Mon Aug 31 15:01:53 2015] EXT4-fs (dm-0): last error at time 1439995223: ext4_mb_generate_buddy:756\n[Tue Sep  1 07:53:11 2015] nfsd: last server has exited, flushing export cache\n```\n\nWhat we saw now was that we were getting the same error once a day,\ngoing back to the first day we mounted this filesystem on the server\n(after our migration from Germany to the US). The scary error message\nthat made us assume the worst and led us to take emergency measures\n(taking GitLab.com offline for fsck) turned out to have been repeating\nfor weeks, like clockwork, around 15:00 UTC every day. Moreover,\nwe saw no new errors appearing, just a regular repeat of the same\nerror. Although the message signals a problem that we should not\nignore, looking at it and understanding the pattern it no longer\nlooked like a likely cause for the load issues (NFFS server trouble)\nthat started all of this.\n\nAt this point we decided that the best course of action was to abort\nthe filesystem check and bring GitLab.com back online. This was\naround [8:52\nUTC](https://twitter.com/gitlabstatus/status/638635500274909184).\nAfter seeing more 502 errors than usual for a few minutes, GitLab.com\nwas operating normally again.\n\n## Next steps\n\nWe are in the process of moving all GitLab.com data off of the ext4\nfilesystem that scared us with its two errors. This is because three\nyears after we created it, we are outgrowing its built-in maximum\nsize of 16 TB. We will run `git fsck` (Git's built-in consistency\ncheck) on each repository once we are on the new filesystem.\n\nWe are still in the dark about the cause of the NFS slowdowns. We\nsee no spikes of any kind of web requests around the slowdowns. The\nbackend server only shows the ext4 errors mentioned above, which\ndo not coincide with the NFS trouble, and no NFS error messages.\nThe NFS clients show kernel messages about processes hanging during\nfilesystem operations, which really only tells us that here is an\nNFS problem.\n\nLast week, on 2015-08-27, we had a similar problem on GitLab.com,\nwhich we responded to by doubling the number of servers that handle\nuser traffic. That helped that time but it does not seem to have helped with this problem.\n\nWe will keep looking for potential causes and keep monitoring the\nsituation.\n\n## Lessons\n\nAs an operations team we still struggle with giving enough status\nupdates during a crisis. All people who were on this problem were\nfocused on the GitLab.com servers, and nobody was talking to the\nGitLab.com users, leading to an hour of radio silence from\n`@gitlabstatus` during the incident. 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